Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to KMC Merch!

We've compiled answers to our most frequently asked questions to help you learn more about our products, ordering process, and services. If you can't find the information you're looking for, feel free to contact us—we're always happy to help.

Orders & Production

Are your products made to order?

Yes.

Most KMC Merch products are made to order and manufactured specifically for each customer after an order has been confirmed. This allows us to provide personalized products while maintaining our quality standards.

How long does production take?

Production time varies depending on the product, customization requirements, and our current production queue.

Estimated production times are displayed on individual product pages whenever applicable. During peak seasons or periods of high demand, production may take longer than usual.

Please note that production time is separate from courier delivery time.

Can I cancel my order?

Yes—but only before production begins.

Once production has started, personalized and custom-made products can no longer be cancelled because they are manufactured specifically for your order.

Can I change my personalization details?

Yes.

If production has not yet started, we'll gladly update your personalization details, including:

  • Names

  • QR code information

  • Labels

  • Colors

  • Other customization requests

Please contact us as soon as possible if changes are needed.

Do you accept bulk or corporate orders?

Yes.

We welcome bulk, wholesale, and corporate orders. Contact us for volume pricing, estimated lead times, and available customization options.

Products

What materials do you use?

Most KMC Merch products are manufactured using high-quality 3D printing materials selected for durability, functionality, and everyday use.

Material specifications may vary by product and are listed on individual product pages whenever applicable.

Are slight layer lines normal?

Yes.

Because our products are manufactured using 3D printing technology, minor layer lines, subtle surface textures, and small variations are normal characteristics of the manufacturing process. These are not considered manufacturing defects.

Each product is individually produced, making every piece unique.

Can I request a custom design?

Absolutely.

We enjoy working on custom projects whenever possible. Simply contact us with your idea, and we'll let you know if it's suitable for production.

Are all products made by KMC Merch?

Yes.

Every product is designed, 3D printed, assembled, personalized, and quality inspected by KMC Merch before shipment.

QR Products

Do you verify every QR code before shipping?

Yes.

Every personalized QR product undergoes our verification process before shipment. We scan each completed QR code to confirm that it contains the correct information and matches the correct customer order.

Whenever possible, public QR codes are also functionally tested before shipment.

How do you ensure my QR code works?

Every QR product goes through our verification process before shipping.

Our process includes:

  • Verifying the submitted QR code.

  • Decoding and recreating the QR code for optimal 3D printing.

  • Confirming that the encoded information remains exactly the same.

  • Test-scanning the finished product.

  • Performing a final quality inspection before packaging.

This process helps ensure excellent print quality and reliable scanning performance.

Why does my QR code look different from the one I submitted?

To achieve the best print quality and scanning performance, we may recreate and optimize your QR code specifically for 3D printing.

Although the printed QR code may appear slightly different from the original image, the encoded information remains exactly the same.

Can I provide my own QR code?

Yes.

For most QR products, you'll simply provide the QR code you'd like us to print.

Before production, we:

  • Verify the QR code.

  • Decode the encoded information.

  • Recreate it in a format optimized for 3D printing.

  • Preserve the exact same encoded content.

  • Verify the finished product before shipment.

This process improves print quality and scanning reliability while maintaining the original information.

Can you generate my QR code for me?

It depends on the type of QR code.

For financial payment QR codes (such as GCash, Maya, QR Ph, BPI, BDO, GoTyme, and other banking or e-wallet services), you'll need to generate the QR code using the official application provided by your bank or payment provider.

For non-financial QR codes, we can generate them for you. Examples include:

  • Website URLs

  • Social media profiles

  • Wi-Fi access

  • Contact information

  • Digital business cards

  • Restaurant menus

  • Google Maps

  • Google Forms

  • Other custom links

Simply provide the information you'd like the QR code to contain.

What types of QR codes are compatible with your products?

Our products are compatible with most standard QR code formats, including:

  • Payment QR Codes

  • Website URLs

  • Social Media Links

  • Wi-Fi QR Codes

  • Google Maps

  • Google Forms

  • Contact Cards (vCard)

  • Restaurant Menus

  • Event Registration Links

  • File Download Links

  • Most standard QR code formats

If you're unsure whether your QR code is compatible, please contact us before placing your order.

Can you verify QR codes used for private company or internal systems?

Yes.

If your QR code links to a private company system, employee portal, inventory system, internal network, or any destination requiring login credentials or restricted access, we may not be able to verify the destination itself.

However, we will still:

  • Verify that the QR code has been accurately reproduced.

  • Inspect the finished print quality.

  • Confirm that the printed QR code is readable.

Upon request, we can also send you a clear photo of the completed QR code before shipment. You may scan the photo using your authorized device or application to confirm that it functions correctly within your own environment before we dispatch your order.

What happens if my QR code is too detailed?

Some QR codes contain a large amount of encoded information, making them highly detailed.

If your selected product size is too small to reproduce the QR code reliably, we'll contact you before production to recommend a larger size or discuss the best available solution.

Our goal is to ensure your QR code remains both attractive and easy to scan.

Can I have more than one QR code on my stand?

Yes, depending on the product.

Our Classic QR Stand and Modern QR Stand are available in 1-, 2-, or 3-QR code configurations.

Our Custom QR Stand is designed for a single QR code while providing greater flexibility for personalized branding and business information.

How do I know my QR Stand is the one I ordered?

Every personalized QR product undergoes an order verification process before shipment.

During our final inspection, we scan each completed QR code to confirm that it contains the correct information and matches the correct customer order, helping prevent fulfillment errors.

My QR code doesn't scan. What should I do?

Before contacting us, please check:

  • Lighting conditions

  • Camera lens cleanliness

  • Scanning distance

  • Viewing angle

  • The application you're using

Please note that payment QR codes should be scanned using their corresponding banking or e-wallet application whenever applicable.

For additional troubleshooting, please visit our QR Code Verification & Compatibility page.

Shipping

Which courier do you use?

We currently ship within the Philippines using GOGO Xpress.

The available shipping service may depend on your delivery location, package size, and courier availability.

Do you ship nationwide?

Yes.

We currently deliver throughout the Philippines.

How can I track my order?

Once your order has been shipped, we'll provide a tracking number whenever available.

Returns & Refunds

Can I return a personalized product?

Because personalized products are manufactured specifically for each customer, returns, exchanges, and refunds are subject to our Return & Refund Policy.

Personalized orders are generally not eligible for return due to change of mind or customer-submitted errors. However, issues caused by our production or fulfillment process may qualify for a replacement, repair, or refund.

Please refer to our Return & Refund Policy for complete details.

What if I receive the wrong item?

Please contact us within 48 hours of receiving your order.

Include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

We'll review your concern and provide an appropriate resolution in accordance with our Return & Refund Policy.

What if my item arrives damaged?

Please notify us within 48 hours of delivery.

Include clear photos of:

  • The damaged product

  • The shipping package

  • Any visible damage

We'll investigate the issue and assist you in accordance with our Return & Refund Policy.

Contact Us

How can I contact KMC Merch?

You may reach us through:

Email
kalmarcconcept@gmail.com

Facebook
KMC Merch
facebook.com/kmcmerch

We aim to respond to all inquiries within 1–2 business days.

Still Need Help?

If your question isn't answered here, please don't hesitate to contact us.

Our goal is to make your shopping experience as smooth and enjoyable as possible. Whether you need assistance choosing the right product, verifying a QR code, or placing a custom order, we're always happy to help.