Frequently Asked Questions (FAQ)

Welcome to KMC Merch!

Below are answers to some of our most frequently asked questions. If you can't find the information you're looking for, feel free to contact us—we're always happy to help.

Orders & Production

Are your products made to order?

Yes. Most KMC Merch products are made to order and are manufactured specifically for each customer after an order has been confirmed.

How long does production take?

Production time varies depending on the product, customization requirements, and our current production queue.

Estimated production times are displayed on each product page whenever applicable. During busy periods, production may take longer than usual.

Please note that production time is separate from courier delivery time.

Can I cancel my order?

Yes, but only before production begins.

Once production has started, personalized or custom-made orders can no longer be cancelled.

Can I change my personalization details?

Yes, provided production has not yet started.

Please contact us as soon as possible if you need to update names, QR information, colors, labels, or other customization details.

Can I order in bulk?

Yes.

We accept bulk and corporate orders. Please contact us for volume pricing, production lead times, and customization options.

Products

What materials do you use?

Most of our products are manufactured using high-quality 3D printing materials selected for durability, functionality, and everyday use.

Specific material information may be listed on individual product pages.

Are slight layer lines normal?

Yes.

Because our products are manufactured using 3D printing technology, minor layer lines, small surface variations, and subtle texture differences are normal characteristics of the manufacturing process and are not considered defects.

These unique characteristics are part of what makes every 3D printed product one of a kind.

Can I request a custom design?

Absolutely!

We welcome custom projects whenever possible.

Feel free to contact us with your ideas, and we'll let you know if they're suitable for production.

Are all products made by KMC Merch?

Yes.

Every product is designed, 3D printed, assembled, and quality inspected by KMC Merch before shipment.

QR Products

Do you test every QR code before shipping?

Yes.

Every QR code is individually verified and scanned before shipment to confirm that it functions correctly and matches the correct customer's order.

How do you ensure my QR code works?

Every QR product goes through our quality assurance process before shipping.

Our process includes:

Verifying the submitted QR code.
Decoding and recreating the QR code for optimal 3D printing.
Confirming that the encoded information remains exactly the same.
Test-scanning the finished product after printing.
Performing a final quality inspection before packaging.

This process helps ensure excellent print quality and reliable scanning performance.

Why does my QR code look different from the one I submitted?

To achieve the best print quality and scanning performance, we may optimize and recreate your QR code specifically for 3D printing.

Although the printed QR code may appear slightly different from the original image, the encoded information remains exactly the same.

Can I provide my own QR code?

Yes—and for most orders, you will need to.

Please send us the original QR code you want printed. Before production, we will:

Verify and decode your QR code.
Recreate it in a format optimized for 3D printing.
Preserve the exact same encoded information.
Test-scan the finished product before shipping.

This process improves print quality, durability, and scanning reliability while ensuring your QR code functions correctly.

Can you generate my QR code for me?

It depends on the type of QR code.

For financial payment QR codes (such as GCash, Maya, BDO, BPI, QR Ph, and other bank or e-wallet payment QR codes), you'll need to generate the QR code using your official banking or e-wallet app. These QR codes are securely linked to your account, so only the respective service can generate them.

For non-financial QR codes, such as:

Websites
Social media profiles
Wi-Fi access
Contact information
Digital business cards
Restaurant menus
Other custom links

we can generate the QR code for you. Simply provide the information you'd like it to contain.

Can I have more than one QR code on my stand?

Yes, depending on the product you choose.

Our Classic QR Stand and Modern QR Stand are available in 1-, 2-, or 3-QR code configurations, depending on your preferred design.

Our Custom QR Stand is designed for a single QR code, while offering greater flexibility for personalized labels and business information.

My QR code doesn't scan. What should I do?

Before contacting us, please check the following:

Adequate lighting
Camera lens cleanliness
Proper scanning distance
The scanning application you're using

Some payment QR codes must be scanned using their corresponding banking or e-wallet application.

For additional troubleshooting, please visit our QR Code Quality Assurance & Compatibility page.

Shipping

Which courier do you use?

We currently ship within the Philippines using trusted courier partners such as:

J&T Express
LBC Express

The courier used may vary depending on your location and service availability.

Do you ship nationwide?

Yes.

We currently ship throughout the Philippines.

How can I track my order?

Once your order has been shipped, we'll provide a tracking number whenever available.

Returns & Refunds

Can I return a personalized product?

Because personalized products are made specifically for each customer, we generally do not accept returns or exchanges unless the item is defective, damaged, or incorrect due to our error.

Please refer to our Return & Refund Policy for complete details.