Privacy policy

Privacy Policy

Last Updated: August 20, 2026

KMC Merch operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

KMC Merch is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how KMC Merch collects, uses, stores, processes, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

KMC Merch handles personal information in accordance with applicable Philippine data privacy laws and regulations, including Republic Act No. 10173, also known as the Data Privacy Act of 2012, and applicable issuances of the National Privacy Commission (NPC).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood how your personal information may be collected, used, processed, and disclosed as described in this Privacy Policy.

Business Information

Brand: KMC Merch
Business Trade Name: KM.C MERCHS ONLINE SHOP
Business Address: 20 Sunflower Road, Pilar Village, City of Las Piñas, Metro Manila 1740, Philippines
Country: Philippines
Website: https://www.kmcmerch.com
Customer Support: support@kmcmerch.com

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, telephone or mobile number, email address, and other contact information you provide.
Payment and transaction information, including transaction details, form of payment, payment confirmation, and other information necessary to process your order. Payment card and financial account information may be processed directly by our payment service providers and may not be stored by KMC Merch.
Account information, if you create an account, including your username, password, preferences, and settings.
Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communications with us, including information contained in customer support inquiries, messages, emails, and other communications.
Device and technical information, including information about your device, browser, network connection, IP address, and other technical identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Customization information, including names, text, logos, images, QR code information, and other files or information you voluntarily provide when ordering personalized or custom products.

We only collect and process information that is reasonably necessary for legitimate and specified purposes related to operating and improving our Services, fulfilling orders, providing customer support, complying with legal obligations, and other purposes described in this Privacy Policy.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, submit customization information, contact us, or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you use our website and through cookies and similar technologies.
From service providers, including providers that assist us with website technology, payment processing, analytics, customer support, fulfillment, and shipping.
From partners or other third parties, where permitted by applicable law and necessary for the provision of our Services.

3. How We Use Your Personal Information

Depending on how you interact with KMC Merch and the Services, we may use your personal information for the following purposes:

Provide, Process, and Improve the Services

We may use your information to:

Process and fulfill your orders.
Process payments and payment confirmations.
Manufacture personalized and custom products.
Verify customization details.
Arrange shipping and delivery.
Facilitate returns, replacements, exchanges, and refunds.
Provide customer support.
Manage customer accounts.
Remember preferences and items you are interested in.
Recommend products related to your purchases.
Improve our products, website, services, and customer experience.

Marketing and Advertising

Where permitted by applicable law and your preferences, we may use your information for marketing and promotional purposes, including:

Sending promotional communications.
Showing advertisements for our products or services.
Measuring advertising performance.
Understanding how customers interact with our website and marketing activities.
Supporting advertising and remarketing activities through third-party services.

You may opt out of promotional email communications by using the unsubscribe option provided in our marketing emails.

Where applicable, you may also exercise your right to object to processing for direct marketing.

Security and Fraud Prevention

We may process personal information to:

Help maintain a secure shopping experience.
Detect, prevent, and investigate suspected fraud or unauthorized activity.
Protect our website, customers, business, and services.
Comply with security requirements.
Enforce our policies and agreements.

Communicating With You

We may use your information to:

Respond to inquiries.
Provide customer support.
Provide order and shipping updates.
Communicate regarding your purchases.
Maintain our business relationship with you.

Legal and Regulatory Reasons

We may process personal information when necessary to:

Comply with applicable laws and regulations.
Respond to valid legal processes or government requests.
Establish, exercise, or defend legal claims.
Investigate suspected violations of our terms, policies, or applicable law.
Protect the rights, property, safety, or security of KMC Merch, our customers, or others.

4. Basis for Processing

Depending on the circumstances, KMC Merch may process personal information based on one or more lawful bases recognized under applicable Philippine data privacy law, including:

Performance of a contract, such as processing and fulfilling an order you place with us.
Compliance with a legal obligation, such as maintaining records required by tax, accounting, consumer protection, or other applicable laws.
Consent, when consent is required or appropriate for a particular processing activity.
Legitimate interests, when processing is necessary for legitimate business purposes and is carried out in a manner consistent with applicable law and the rights of data subjects.
Other lawful bases permitted by applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal limitations and the consequences of withdrawal.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for legitimate purposes and in accordance with applicable law.

These may include:

Shopify and its service providers, which help us operate our online store and related Services.
Payment service providers, which process payments and payment-related information.
Shipping and fulfillment providers, which require information such as your name, address, and contact details to deliver your order.
Technology, analytics, cloud storage, and customer-support providers that assist us in operating the business.
Marketing and advertising service providers, where permitted by law and applicable customer preferences.
Business partners or other third parties when necessary to provide requested Services or when you direct or authorize us to disclose information.
Government agencies, regulators, law enforcement authorities, courts, or other parties, when disclosure is required or permitted by applicable law.
Professional advisers or other parties, where reasonably necessary to establish, exercise, or defend legal rights or claims.
Successors or parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets, subject to applicable law.

Third-party service providers may process personal information on our behalf and are expected to apply appropriate safeguards and use the information only for authorized purposes.

6. Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our store may be transmitted to and processed by Shopify and other third parties that assist us in providing the Services. These parties may be located in countries other than the country in which you reside.

Shopify may also process information in connection with features and services that Shopify provides to merchants and customers.

For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy policies and privacy resources.

7. Payment Information

When you make a purchase, payment information may be processed by the payment service provider selected for your transaction.

Depending on the payment method available at checkout, payment information may be transmitted directly to the applicable payment provider.

KMC Merch generally does not need to store complete payment card numbers or other sensitive payment credentials when these are processed directly by the payment provider.

Payment providers may collect and process personal information according to their own privacy policies and terms.

8. Cookies and Similar Technologies

KMC Merch and Shopify may use cookies, pixels, tags, and similar technologies to:

Operate and secure the website.
Remember preferences.
Maintain shopping-cart functionality.
Understand website usage.
Measure website and advertising performance.
Improve the customer experience.
Support marketing and advertising activities where permitted.

Some third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

9. Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by KMC Merch, you should review that third party's privacy policy and terms.

KMC Merch is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms that we do not control.

This includes third-party social media platforms, payment services, shipping services, and other external services.

10. Custom Orders & Customer Files

When you place a personalized or custom order, we may collect and temporarily store information you voluntarily provide, including:

Names
Custom text
Logos
Images
QR code information
Design files
Other information necessary to manufacture your requested product

These files may be used for:

Producing your requested product.
Verifying customization details.
Preparing and reviewing your order.
Providing customer support.
Resolving order-related issues.
Maintaining appropriate order records.

We do not sell or publicly share your custom files or personal designs for unrelated commercial purposes without your permission, unless disclosure is required or permitted by law.

11. QR Code Information

For QR code products, KMC Merch may process information encoded within customer-submitted QR codes for purposes including:

Verifying the submitted QR code.
Decoding the encoded information.
Optimizing the QR code for 3D printing.
Reproducing the QR code on the requested product.
Testing and verifying the finished QR product.
Providing customer support regarding the QR product.

We do not intentionally use QR-encoded information for unrelated marketing purposes.

We do not intentionally modify the encoded destination or information without the customer's request or authorization.

Customers are responsible for ensuring that they have the appropriate rights and authorization to provide QR codes, logos, images, or other materials submitted to KMC Merch.

For QR codes containing private, confidential, or proprietary information, customers should consider whether providing that information to a third-party manufacturer is appropriate for their circumstances.

12. Children's Data

The Services are not intended to be used by children who are not legally permitted to use such services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us using the contact information below.

13. Security of Your Information

KMC Merch takes reasonable organizational, physical, and technical measures appropriate to the circumstances to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or other unlawful processing.

However, no method of transmission or electronic storage is completely secure.

We therefore cannot guarantee absolute security of personal information.

Customers should also take reasonable precautions to protect their own accounts, passwords, devices, and communications.

14. Retention of Personal Information

KMC Merch retains personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, including:

Fulfilling and supporting customer orders.
Maintaining appropriate business and transaction records.
Providing customer support.
Processing returns, refunds, replacements, and disputes.
Complying with tax, accounting, legal, and regulatory obligations.
Establishing, exercising, or defending legal claims.
Other legitimate business purposes permitted by applicable law.

Different categories of information may be retained for different periods depending on their purpose and applicable legal or regulatory requirements.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

15. Your Rights as a Data Subject

Subject to applicable law and its conditions and limitations, you may have rights regarding your personal information, including:

Right to be informed about the collection and processing of your personal information.
Right to access personal information that we process about you.
Right to correct or rectify inaccurate or incomplete personal information.
Right to object to certain processing, including processing for direct marketing, where applicable.
Right to erasure or blocking when permitted or required under applicable law.
Right to data portability, where applicable.
Right to file a complaint regarding the processing of your personal information.
Right to damages, where provided under applicable law.

These rights are not absolute and may be subject to applicable legal requirements, exceptions, and limitations.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized disclosure.

16. Managing Marketing Communications

You may choose not to receive promotional communications from us by using the unsubscribe mechanism included in our marketing emails.

If you opt out of promotional communications, we may still send non-promotional communications that are necessary for your orders or our ongoing business relationship, such as:

Order confirmations
Payment-related communications
Shipping notifications
Customer service responses
Important account or transaction information

Where applicable, you may also exercise your right to object to direct marketing.

17. International Transfers

Because KMC Merch uses Shopify and other third-party service providers, personal information may be processed, stored, or transferred outside the Philippines.

Where personal information is transferred to another country or jurisdiction, KMC Merch will take reasonable steps to ensure that the processing is carried out in accordance with applicable privacy requirements and appropriate safeguards.

Third-party service providers may have their own privacy policies governing their processing activities.

18. Complaints and Privacy Concerns

If you have concerns about how KMC Merch handles your personal information, please contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the National Privacy Commission of the Philippines in accordance with applicable law and procedures.

Privacy Contact

KMC Merch
Business Trade Name: KM.C MERCHS ONLINE SHOP
Business Address: 20 Sunflower Road, Pilar Village, City of Las Piñas, Metro Manila 1740, Philippines
Website: https://www.kmcmerch.com
Privacy Email: support@kmcmerch.com

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Our Services
Technology and third-party services
Applicable laws and regulations
Privacy requirements

When we make material changes, we will update the Last Updated date at the beginning of this Privacy Policy and provide additional notice where required.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your rights as a data subject, or if you would like to make a privacy-related request, please contact us:

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Philippine Time

We will review and respond to privacy-related requests within the period required by applicable law.

Privacy Commitment

KMC Merch is committed to handling customer information responsibly and transparently.

We collect and process personal information only for legitimate purposes related to providing our Services, fulfilling orders, supporting customers, improving our business, and complying with applicable legal obligations.

We strive to protect the personal information entrusted to us and respect the rights of our customers as data subjects.