Shipping policy

Thank you for choosing KMC Merch!

We specialize in high-quality, made-to-order and personalized products. Every item is carefully manufactured, inspected, and packaged before shipment to ensure it meets our quality standards.

Our goal is not to ship orders as quickly as possible—it is to ship them correctly. Every order is individually produced, inspected, and carefully packaged to ensure you receive a product that meets KMC Merch's quality standards.

Please read our Shipping Policy before placing your order.

1. Processing & Production Time

All KMC Merch products are made to order unless otherwise stated.

Production begins only after your order has been confirmed and all required customization details have been received.

Production time varies depending on several factors, including:

  • Product type
  • Quantity ordered
  • Level of customization
  • Current production queue
  • Seasonal demand or promotional periods

Estimated production times displayed on each product page serve as a general guide and may vary depending on our current workload.

If an unexpected delay occurs, we will notify you as soon as possible.

Please note: Production time and delivery time are separate. The estimated production time refers only to the time required to manufacture and inspect your order. Delivery time begins only after your order has been completed, passed our quality inspection, and has been handed over to the courier.

2. Quality Inspection Before Shipping

Before any order is shipped, every product undergoes our quality inspection process.

We verify that:

  • The correct product has been manufactured.
  • All customization details match your order.
  • The product meets our quality standards.
  • The order is complete and ready for shipment.

This additional inspection helps minimize errors and ensures that every customer receives the correct item.

3. Shipping Methods

We currently ship within the Philippines using trusted courier partners, including:

  • J&T Express
  • LBC Express

The courier selected for your order may vary depending on your delivery location, package size, and courier availability.

4. Delivery Time

Once your order has been shipped, delivery time will depend on the courier and your location.

Delivery times may be affected by factors beyond our control, including:

  • Courier operations
  • Weather conditions
  • Public holidays
  • Peak shopping seasons
  • Natural disasters
  • Other unforeseen circumstances

While we strive to process and ship orders promptly, KMC Merch cannot guarantee specific delivery dates once a package has been handed over to the courier.

5. Shipping Confirmation & Tracking

After your order has been dispatched, we will provide a tracking number whenever available.

Customers are encouraged to monitor the delivery status directly through the courier's tracking system.

6. Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order.

This includes:

  • Recipient's full name
  • Complete delivery address
  • Contact number
  • Any necessary delivery instructions

KMC Merch is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

7. Failed Deliveries & Returned Packages

If a shipment is returned to us due to:

  • An incorrect or incomplete address
  • Recipient unavailable
  • Unclaimed package
  • Refused delivery

the customer will be responsible for any applicable reshipping fees.

For customized or personalized products, orders cannot be cancelled once production has started, even if the package is returned due to customer-related delivery issues.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of receiving your order.

To help us assess the issue, please provide:

  • Your order number
  • Photos of the unopened package
  • Photos of the damaged product
  • A brief description of the damage

We will review your concern and coordinate with the courier when applicable to determine the appropriate resolution.

9. Shipping Delays

Although we make every effort to meet our estimated timelines, occasional shipping delays may occur due to circumstances beyond our control.

These may include, but are not limited to:

  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • High shipment volumes
  • Natural disasters
  • Other unforeseen events

KMC Merch is not liable for delays caused by third-party courier services after an order has been dispatched.

10. Questions About Your Order

If you have any questions regarding your order, production status, or shipment, please don't hesitate to contact us. We're happy to provide updates and assist you throughout the process.