Shipping policy

Shipping Policy

Thank you for choosing KMC Merch!

We specialize in high-quality, made-to-order and personalized products. Every item is carefully manufactured, inspected, and packaged before shipment to ensure it meets our quality standards.

Our goal is not simply to ship orders as quickly as possible—it is to ship them correctly. Every order is individually produced, inspected, and carefully packaged to ensure you receive a product that meets KMC Merch's quality standards.

Please read our Shipping Policy before placing your order.

1. Processing & Production Time

All KMC Merch products are made to order unless otherwise stated.

Standard Production Time: Most orders are completed within 3–7 business days after the order has been confirmed and all required customization details have been received.

Production begins only after your order has been confirmed and all required customization details have been received.

Personalized or complex orders may require additional production time. If an order is expected to require substantially longer than the standard production period, we will notify the customer as soon as reasonably possible.

Production time may vary depending on several factors, including:

Product type
Order quantity
Level of customization
Current production queue
Seasonal demand or promotional periods

Estimated production times displayed on individual product pages serve as a general guide and may vary depending on our current workload.

If an unexpected production delay occurs, we will notify you as soon as reasonably possible.

Please note: Production time and delivery time are separate. Production time refers only to the time required to manufacture, inspect, and prepare your order for shipment. Delivery time begins only after your order has been completed, passed our quality inspection, and has been handed over to the courier.

2. Quality Inspection Before Shipping

Before any order is shipped, every product undergoes our quality inspection process.

We verify that:

The correct product has been manufactured.
All customization details match your order.
The product meets our quality standards.
The order is complete and ready for shipment.

This additional inspection helps minimize errors and ensures that every customer receives the correct item.

3. Shipping Methods

KMC Merch products are manufactured and shipped from Las Piñas City, Metro Manila, Philippines.

We currently ship orders within the Philippines using GOGO Xpress, subject to delivery location, package size, and courier availability.

The available shipping service for your order may depend on your delivery location, package characteristics, and courier availability.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the applicable delivery location and shipping option available for your order.

The shipping fee shown during checkout is the amount applicable to the selected shipping option for your order.

For information regarding the refund of shipping fees, please refer to our Return & Refund Policy.

5. Delivery Time

Delivery time varies depending on the destination, courier service, package characteristics, and current courier operating conditions.

The applicable shipping option and available estimated delivery information will be presented during the ordering or checkout process when available.

Delivery times may be affected by factors beyond our control, including:

Courier operations
Weather conditions
Public holidays
Peak shopping seasons
Natural disasters
Other unforeseen circumstances

While we strive to process and ship orders promptly, KMC Merch cannot guarantee a specific delivery date once a package has been handed over to the courier.

Once the package has been accepted by the courier, delivery is handled by the courier according to its applicable service and delivery procedures.

6. Shipping Confirmation & Tracking

After your order has been dispatched, we will provide a tracking number whenever available.

Customers are encouraged to monitor the delivery status directly through the courier's tracking system.

If you have questions about your shipment or tracking information, please contact us at support@kmcmerch.com.

7. Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order.

This includes:

Recipient's full name
Complete delivery address
Contact number
Any necessary delivery instructions

KMC Merch is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Deliveries & Returned Packages

If a shipment is returned to us due to:

An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Unclaimed package
Refused delivery

the customer will be responsible for any applicable reshipping fees.

For customized or personalized products, orders cannot be cancelled once production has started, even if the package is returned due to customer-related delivery issues.

9. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of receiving your order.

To help us assess the issue, please provide:

Your order number
Photos of the package, including any visible damage to the packaging
Photos of the damaged product
A brief description of the damage

We will review your concern and coordinate with the courier when applicable to determine the appropriate resolution.

For information regarding replacements or refunds for damaged products, please refer to our Return & Refund Policy.

10. Shipping Delays

Although we make every effort to meet our estimated production and shipping timelines, occasional shipping delays may occur due to circumstances beyond our control.

These may include, but are not limited to:

Severe weather conditions
Public holidays
Courier service disruptions
High shipment volumes
Natural disasters
Other unforeseen events

KMC Merch is not responsible for delays caused by third-party courier services after an order has been dispatched.

If you believe your shipment has been significantly delayed or appears to be experiencing a delivery issue, please contact us so we can assist you with the available information.